Privacy Policy

Last updated: January 4, 2026

OfficeDocs.ai ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

Information You Provide

• Account Information: Email address, name, company name when you sign up
• Documents: Files you upload to our service for AI processing
• Communications: Messages you send to us via email or support
• Payment Information: Billing details processed securely by Stripe

Information Collected Automatically

• Usage Data: How you interact with our service, features used, queries made
• Device Information: Browser type, operating system, IP address
• Cookies: Essential cookies for authentication and preferences

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our service
• Process your documents and respond to your queries
• Send you service-related communications
• Process payments and manage your subscription
• Respond to your support requests
• Detect and prevent fraud or abuse

3. How We Protect Your Documents

Your documents are the core of our service, and we take their protection seriously:

• Encryption: All documents are encrypted at rest (AES-256) and in transit (TLS 1.3)
• Isolation: Each customer's data is logically isolated from other customers
• No AI Training: We never use your documents to train AI models
• Access Control: Only you and your authorized team members can access your documents
• Deletion: When you delete documents or close your account, data is permanently removed within 30 days

4. Third-Party Services

We use trusted third-party services to operate:

• Cloudflare: Hosting, CDN, and security (USA)
• Pinecone: Vector database for document search (USA)
• OpenAI: AI processing for queries (USA)
• Stripe: Payment processing (USA)
• Resend: Email communications (USA)

These providers are bound by their own privacy policies and data processing agreements.

5. Data Retention

• Active Accounts: We retain your data while your account is active
• Deleted Documents: Permanently removed within 30 days
• Closed Accounts: All data deleted within 30 days of account closure
• Legal Requirements: We may retain certain data as required by law

6. Your Rights

You have the right to:

• Access: Request a copy of your data
• Correction: Update inaccurate information
• Deletion: Request deletion of your data
• Export: Download your documents at any time
• Opt-out: Unsubscribe from marketing emails

To exercise these rights, contact us at here

7. International Data Transfers

Our services are hosted in the United States. If you are accessing our service from outside the US, your data will be transferred to and processed in the US. We ensure appropriate safeguards are in place for such transfers.

8. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect information from children under 16.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or by posting a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy, please contact us.